Privacy Policy

How Oak Hard collects, uses and protects your personal and health information, including our HIPAA notice.

Last updated: November 4, 2026

1. Introduction

This Privacy Policy describes how your personal and health information may be collected, used, and disclosed by our telehealth platform and affiliated medical groups. It applies to our website, mobile applications, and all related services (collectively, the "Services").

This Notice of Privacy Practices ("Notice") also outlines how your protected health information (PHI) may be used and disclosed, and how you can access this information.

PLEASE REVIEW IT CAREFULLY.

2. Who We Are

Oak Hard, a brand of Scaling Telehealth LLC, and its subsidiaries ("we," "us," or "our") own and operate the Services. Our platform connects patients with licensed healthcare providers for telehealth consultations, prescription services, and related healthcare solutions.

We work with licensed medical groups and pharmacies to deliver care, including:

Medical group:

Pharmacy partners: licensed in the states where they dispense, accredited by the National Association of Boards of Pharmacy (NABP), board-certified, and LegitScript-approved.

These organizations are responsible for providing clinical services and prescription fulfillment.

3. HIPAA Compliance Statement

We are committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and applicable state laws.

4. Information We Collect

We may collect the following information:

5. How We Use and Disclose Your Health Information

We may use or disclose your PHI for the following purposes:

a. Treatment — To provide and coordinate your care with medical providers, pharmacies, and specialists.

b. Payment — To bill you or your insurer for care provided.

c. Healthcare Operations — For quality improvement, training, customer support, regulatory compliance, and service enhancements.

6. Other Permitted Uses and Disclosures

We may also share your health information:

7. Your Rights

You have the right to:

8. Your Choices

You have the right to tell us how to handle certain types of health information.

You can decide if we:

We will never share your information without written permission for:

9. Exercising Your Rights

To exercise any of these rights, contact our Privacy Officer:

We will respond in accordance with federal and state laws.

10. Choose Someone to Act for You

If someone has legal authority (e.g., medical power of attorney or guardianship), they can act on your behalf. We will confirm their legal authority before taking action.

11. State-Specific Privacy Rights

California (CCPA/CPRA):

You also have the right to:

Other States:

Residents of Virginia, Colorado, Connecticut, and Utah may have similar rights. Contact us for a tailored explanation.

12. Information Security

We use industry-standard security measures to protect your data, including:

13. Changes to This Privacy Policy

We may change this policy at any time, and the changes will apply to all information we hold. The latest version will always be available on our website. You may also request a printed copy.

14. Complaints

If you believe your privacy rights have been violated, you can:

Contact our Privacy Officer:

Or file a complaint with the U.S. Department of Health and Human Services:

Office for Civil Rights, U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
www.hhs.gov/ocr/privacy/hipaa/complaints/
Phone: 1-877-696-6775

We will never retaliate against you for filing a complaint.

15. Contact Information

For questions, corrections, requests, or complaints about this Privacy Policy or your health information, contact our Privacy Officer:

You may also write to us at the address on our Contact page.